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Policies and Shipping


Used bikes are non-returnable. New bikes must be returned in unused / new condition within 14 days of purchase. Customer must provide proof of purchase upon return.

New merchandise may be returned in unused / new condition within 30 days of purchase. Customer must provide proof of purchase upon return.

No returns on any special orders.

In-Store Pickup

Most online orders are ready for pickup within one business day. 

We will contact you when your order is ready for pickup. Some items may require additional processing time for transit and assembly. 

Unless otherwise specified, orders must be claimed within 15 days, or otherwise incur a 10% restocking fee.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.